Hall9 has several zones. The rules for the use of the different zones are described in the HOUSE RULES. These rules form an integral part of these GENERAL TERMS AND CONDITIONS OF SALE. Failure to comply with the rules may result in denial of access to the various zones and services of Hall9.

The purchase of DAY PASSES, MULTI-ENTRY CARDS, PACKAGES or SUBSCRIPTIONS implies acceptance of these general terms and conditions and the house rules.

The HANGTIME CAFE is open to the public.

The BOULDER ZONE is located to the right of the entrance and is only accessible to holders of a BOULDER ZONE DAY PASS, BOULDER ZONE MULTI-ENTRY CARD, BOULDER ZONE SUBSCRIPTION or BOULDER ZONE PACKAGE who have correctly checked in.

The TRAINING ZONE, on the mezzanine, is part of the BOULDER ZONE and is only accessible to persons aged 13 or older who hold a valid BOULDER ZONE access pass.

The KIDS ZONE is located to the left of the entrance and consists of a Ninja Warrior course, a Boulder Island with slide and a climbing wall with ropes. Access rules for the KIDS ZONE depend on the time of day:

On Saturday and Sunday afternoons between 1:00 PM and 6:00 PM, the KIDS ZONE is exclusively accessible to children aged 4 to 14. During these hours, a Hall9 supervisor is present and a reservation is required. The conditions for these reservations are described in article 2.1.

During all other opening hours, the KIDS ZONE is freely accessible to anyone with a valid BOULDER ZONE or KIDS ZONE access pass. No reservation is required. Holders of a BOULDER ZONE DAY PASS who are already present at Hall9 before 1:00 PM on Saturday or Sunday may use the KIDS ZONE until 1:00 PM. From 1:00 PM onwards, the KIDS ZONE is only accessible on those days with a KIDS ZONE reservation.

Children who hold a valid KIDS ZONE access pass may also enter the BOULDER ZONE under certain conditions. These conditions are described in the house rules.

2. PRICES

FUTURE PRICES: We reserve the right to change our subscription prices and introduce cancellation fees at a future date, but we will inform you in advance, with sufficient notice should you wish to cancel your membership without additional costs. If you currently benefit from a preferential rate (under 13 or under 27), the price of your subscription will be automatically adjusted in the month following your 13th or 27th birthday.

IDENTIFICATION: When you register as a member of Hall9, we ask for some personal details and take a photo. If you wish to benefit from the discounted rates of our subscriptions and multi-entry cards, we must be able to identify you. If you do not wish us to retain this identification data, you will not be able to use these discounted rates. The same applies to the various services such as classes and birthday parties. For certain payment applications such as SEPA, it is also necessary to retain specific data. You can find more information in our Privacy Policy.

2.1. KIDS ZONE PRICES

On Saturday and Sunday afternoons between 1:00 PM and 6:00 PM, the KIDS ZONE is only accessible by reservation through our website or at the Hall9 reception desk. Your reservation starts promptly at the indicated time. Latecomers may be denied access. In this case, the reservation will not be refunded and rescheduling is not possible.

Reservations can be cancelled online or at the Hall9 reception desk up to 24 hours before the start time. The paid amount will be credited to your account as "CLUB CREDIT". This club credit can be used for future admissions and bar purchases. Under no circumstances can the amount be refunded in whole or in part in cash or by bank transfer. A cancellation less than 24 hours before the start time will not be refunded under any circumstances.

During all other opening hours, the KIDS ZONE is freely accessible with a valid access pass, without reservation.

For regular use of the KIDS ZONE (outside of birthday parties), the maximum number of children per group is 4. For groups of more than 4 children, please contact us by email: hello@hall9.be.

For the youngest visitors, there is a toddler boulder. This can be used free of charge for children under 4 years old. If children under 4 do use the climbing infrastructure in the Kids Zone, they must also pay. They will be charged half the children's admission price.

2.1.1 KIDS ZONE DAY PASS

The purchase of a KIDS ZONE DAY PASS grants access to the KIDS ZONE. On Saturday and Sunday afternoons, the KIDS ZONE DAY PASS is valid for the reserved time slot and for a duration of 1 hour 30 minutes.

The KIDS ZONE DAY PASS can be purchased at the Hall9 reception desk. On Saturday and Sunday afternoons, an online reservation via www.hall9.be is required.

It is important to reserve for the Kids Zone on Saturday and Sunday afternoons. Each session starts promptly at the indicated time with a safety briefing. Allow enough time to get ready and choose the right climbing shoes. A climbing session in the Kids Zone ends at the indicated time.

Latecomers may be denied access.

The Kids Zone consists of 3 activities: a Ninja Warrior course, a Boulder Island with slide and a climbing wall with ropes. There are 10 climbing ropes and up to 30 children can climb per time slot. By reserving for the Kids Zone, you are not only reserving the climbing wall. We do everything we can to allow all children to use the activities they wish. Especially at the climbing wall it can sometimes be quite busy, and our supervisors may limit the time on the climbing wall to give all children the chance to climb.

2.1.2. KIDS ZONE MULTI-ENTRY CARD

We offer a KIDS ZONE MULTI-ENTRY CARD for the KIDS ZONE. This is valid for a maximum of 1 year from the date of purchase.

The KIDS ZONE MULTI-ENTRY CARD grants access to the KIDS ZONE in Hall9 at any time the gym is open.

No refund is possible for KIDS ZONE MULTI-ENTRY CARDS that have not been fully used.

KIDS ZONE MULTI-ENTRY CARDS cannot be exchanged for cash.

KIDS ZONE MULTI-ENTRY CARDS are registered to a name but can be used by multiple children together.

KIDS ZONE MULTI-ENTRY CARDS can only be purchased at the Hall9 reception desk.

Holders of a KIDS ZONE MULTI-ENTRY CARD do not need to reserve online and always have access to the KIDS ZONE, including on Saturday and Sunday afternoons.

2.1.3. UIT-PASS

Some products may be eligible for a discount with the UIT-PASS. It is important that the holder of the UIT-PASS is entitled to the opportunity rate. The products that can be purchased with the UIT-PASS are always clearly indicated. Reservations paid with the UIT-PASS can only be made at the Hall9 reception desk.

2.2. BOULDER ZONE PRICES

The BOULDER ZONE is open on Monday from 4:00 PM to 11:00 PM, from Tuesday to Friday from 12:00 PM to 11:00 PM, and on weekends from 9:00 AM to 9:00 PM.

The BOULDER ZONE is primarily intended for adults. Children are permitted under strict conditions. The rules for use of the BOULDER ZONE can be found in our house rules.

2.2.1. PRICE CATEGORIES

2.2.1.1. CHILDREN

Children's rates are only valid for young people up to and including 12 years old upon presentation of a valid ID card. Children's rates for the BOULDER ZONE only grant access to the BOULDER ZONE. For access to the KIDS ZONE, KIDS ZONE tickets must be purchased.

2.2.1.2. YOUTH

These rates are only valid for young people from 13 to 26 years old upon presentation of a valid ID card.

You can only purchase the youth rate at the Hall9 reception desk upon presentation of a valid ID. If you are unable to present a valid ID at check-in, you will be asked to pay the adult rate.

2.2.1.3. ADULTS

Adult rates apply to everyone aged 27 and above.

2.2.2. DIFFERENT TYPES OF ACCESS TICKETS

2.2.2.1. BOULDER DAY PASS

Your BOULDER DAY PASS grants you access to the BOULDER ZONE and the TRAINING ZONE, from the moment of purchase until closing time on the same day. The KIDS ZONE is also accessible with a BOULDER ZONE DAY PASS, except on Saturday and Sunday afternoons between 1:00 PM and 6:00 PM. During those hours, the KIDS ZONE is only accessible with a KIDS ZONE reservation.

BOULDER DAY PASSES cannot be transferred to another person and cannot be refunded.

2.2.2.2. BOULDER MULTI-ENTRY CARDS

BOULDER MULTI-ENTRY CARDS are valid for a maximum of two years from the date of purchase.

BOULDER MULTI-ENTRY CARDS can also be used at Petite Ile and A Bloc.

No refund is possible for BOULDER MULTI-ENTRY CARDS that have not been fully used.

BOULDER MULTI-ENTRY CARDS cannot be exchanged for cash.

BOULDER MULTI-ENTRY CARDS are registered and cannot be used by third parties.

2.2.2.3. SUBSCRIPTION

The SUBSCRIPTION is free of membership and cancellation fees. You can climb at any time in accordance with the house rules of Hall9.

The SUBSCRIPTION is available online and at Hall9. You will be asked to fill in and sign a SEPA mandate. A recurring payment is made on the first day of each month until you decide to cancel your subscription. If the first month has already started, you pay the current month pro rata (i.e. only the days from your purchase) and the first full following month.

If we are unable to collect your payment, your membership will be suspended until you pay the outstanding amount (which you can do at the Hall9 reception desk on your next visit). An administrative fee of EUR 20 will be charged.

You can pause your membership at any time, and for any duration, for medical reasons upon presentation of a valid medical certificate.

You can pause your membership for any reason for a minimum of 14 days.

If we receive your pause request before the 25th day of the month, the number of days of suspension will be deducted from the payment of the next month. If we receive your request after the 25th of the month, the number of days will be deducted from the payment of the second month. (For example, you ask us on September 21st to pause your subscription from October 1st to 15th. You will pay 15 days less in October. But if you ask us on September 27th to pause your subscription from October 1st to 15th, you will only pay 15 days less in November. Please note: If in this latter case you decide to cancel your subscription for the month of November, the paused period of October cannot be refunded.)

If you wish to pause your SUBSCRIPTION, you can do so via the Clubplanner app. This is only possible if all your subscription payments are up to date.

If you wish to cancel your SUBSCRIPTION, you can do so yourself via the app or your account. If your request is submitted before the 25th day of the current month, you will not be charged for the following month. Access to the services of your subscription will continue until the end of the last paid month. You can only do this if all your subscription payments are up to date.

The SUBSCRIPTION also gives you a 20% discount on your access tickets for the climbing gym A Bloc.

A SUBSCRIPTION at Hall9 also grants you access to Petite Ile.

The SUBSCRIPTION is registered in your name and cannot be used by third parties.

2.2.2.3bis. FAMILY SUBSCRIPTION

The FAMILY SUBSCRIPTION is an automatically renewing monthly subscription for families. After the most expensive subscription within the family, each additional subscription receives a 10% discount. All other conditions of the SUBSCRIPTION (as described above) also apply to the FAMILY SUBSCRIPTION.

2.2.2.4. PACKAGES

2.2.2.4.1. TRY-OUT

TRY-OUT is available online and at Hall9. Payment is made in one instalment, no later than the first day of validity.

TRY-OUT is valid for 30 consecutive calendar days.

TRY-OUT is registered and cannot be transferred, cancelled or exchanged before the expiry date.

TRY-OUT is non-refundable.

TRY-OUT cannot be paused for any reason.

TRY-OUT is also valid at Petite Ile.

2.2.2.4.2. 365 DAYS

365 DAYS is available online and at Hall9. Payment is made in one instalment no later than the first day of the validity period.

365 DAYS is valid for 365 consecutive calendar days.

365 DAYS is registered and cannot be transferred, cancelled or exchanged before the expiry date.

365 DAYS is non-refundable.

365 DAYS cannot be paused for any reason.

365 DAYS is also valid at Petite Ile.

2.2.2.4.3. UIT-PASS

Holders of the UIT-PASS who are entitled to the opportunity rate can purchase certain products at an 80% discount. The products eligible for discounts are always clearly indicated. Reservations paid with the UIT-PASS can only be made at the Hall9 reception desk.

3. CLASSES

3.1. Classes for adults

All classes for adults must be booked and paid for in advance via the MYCLUBAPP or via the following link: hall9.be/lessen

Booked classes can be cancelled online up to 24 hours before the first class. The paid amount will be credited to your account as "CLUB CREDIT". This club credit can be used for future classes, access passes and bar purchases. Under no circumstances can the amount be refunded in whole or in part in cash or by bank transfer. A later cancellation will not be refunded under any circumstances.

Hall9 reserves the right to cancel classes. Hall9 will notify the clients who booked that class and they will receive a full refund.

The conditions and prices of the various classes offered at Hall9 are listed on the website.

3.2. Classes for children

The general terms and conditions for children's classes can be found here: vzwzuid.clubplanner.be/termsandconditions

4. BIRTHDAY PARTIES

4.1. Birthday parties for adults

Birthday parties for adults can only be booked by email: hello@hall9.be. The reservation of the chosen package is only confirmed upon receipt of payment.

Booked birthday parties can be cancelled up to 10 days before the booking date. The paid amount will be credited to your member account as "CLUB CREDIT". This club credit can be used for future birthday parties, courses, access tickets and bar purchases. Under no circumstances can the amount be refunded in whole or in part in cash or by bank transfer. Cancellations made less than 10 days before the reservation date will not be refunded under any circumstances.

4.2. Birthday parties for children

Reservations can only be made online and at the reception desk.

Reservations can be made up to 60 days in advance.

Hall9 reserves the right to cancel birthday parties. Hall9 will notify the clients and they will receive a full refund.

A booking is only confirmed upon receipt of payment and after our confirmation email.

Groups of maximum 20 children (no exceptions to the number of participants possible).

Each session starts promptly at the indicated time with a safety briefing. To avoid our staff having to repeat instructions, it is important to arrive on time. Arrive 10 minutes early to get ready and choose the right climbing shoes. A climbing session in the Kids Zone ends at the indicated time.

Latecomers may be denied access.

Minimum age: 4 years (no exceptions to the minimum age possible).

It is not possible to organise birthday parties without a reservation. Reservations for birthday parties are made by email: hello@hall9.be.

The KIDS ZONE can only be used for 1 hour 30 minutes starting at the time noted in the reservation. To respect other clients and ensure the safety of everyone in the gym, shouting and running in the gym are not permitted. Please be aware that a climbing gym can be a dangerous place and that we are therefore strict with the rules mentioned above.

Climbing involves risks that simply cannot be eliminated without detracting from the activity. By signing this agreement, you agree that the activities present (climbing, bouldering, fitness classes and/or other sports activities at Hall9) may cause injuries.

5. GIFT VOUCHERS

Gift vouchers are valid for one year from the date of purchase.

Gift vouchers cannot be replaced in case of loss, theft or destruction.

Gift vouchers cannot be refunded or exchanged for cash or other gift vouchers.

If the amount of a purchase exceeds the face value of the gift vouchers, the difference can be compensated by cash or credit card payment. If it is less, the personal credit balance will be increased by the remaining amount. No change will be given in cash.

Gift vouchers can be used for the purchase of all Hall9 products and services.

Gift vouchers may not be sold to third parties without our permission. If we give our permission, such permission may be subject to any conditions we impose. In any case, you may not sell the gift vouchers via the internet without our express written permission, which you must obtain before making such a sale. We always reserve the right to refuse the sale of gift vouchers by you to a third party.

6. RETURNS AND EXCHANGE POLICY

The buyer of a gift voucher has the right to a cooling-off period of 14 days, provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made. If you need to return a gift voucher, please write to us at voucher@hall9.be.

The buyer of a DAY PASS, MULTI-ENTRY CARD or SUBSCRIPTION (30 days, 365 days and SUBSCRIPTION) can withdraw from their purchase within 14 days, provided the buyer has not used the purchased product. The buyer will receive a full refund. If you wish to withdraw from a purchase, send an email to abo@hall9.be.

You can return your goods for a full refund or exchange within 30 days of the purchase date shown on your receipt. This is only possible when the item has not been used and all labels/packaging are present, or if the product is defective.

All items must be unused and have the original packaging and all labels. If you plan to return a garment, it must be in the same condition as when it was purchased. Once worn and/or washed, it can no longer be returned or exchanged, unless it is defective.

7. EVENTS

Tickets for events can be purchased online and/or at the reception desk.

Tickets for events cannot be exchanged or refunded.

Access restrictions (such as access times) may apply to some events. This information is described in the event itself and in the confirmation email you receive after ordering your ticket.

8. CLOTHING

All climbers at Hall9 are asked to wear appropriate sportswear, appropriate footwear (preferably climbing shoes, but in any case no footwear that is also worn on the street), a t-shirt or top and trousers or shorts.

9. INSURANCE

9.1. Civil liability insurance

Hall9 BV and Klimschool Zuid VZW have taken out a civil liability insurance policy with KBC Insurance BV. This comes into play if Hall9 BV is held liable for any personal injury and/or material damage you suffer. The insurer's intervention is limited to EUR 2,500,000.00 per claim, with a deductible of EUR 250.00. The deductible only applies to material damage, not to personal injury.

9.2. Personal accident insurance

Each participant in activities at Hall9, or their parent or legal guardian, acknowledges and accepts that climbing involves risks. Every climber must have adequate personal insurance.

Hall9 offers a supplementary personal accident insurance, underwritten by AIG (American Insurance Group). This insurance is valid at Hall9 and Petite Ile.

9.2.1. Coverage

The personal accident insurance offers the following coverage:

Death following an accident: EUR 10,000

Permanent disability following an accident: EUR 25,000

Temporary disability: EUR 21 per day, from the 21st day, for a maximum of 1 year

Outpatient and/or hospitalisation costs: EUR 2,500, after health insurance intervention

9.2.2. Who is insured?

The following members are automatically insured at no additional cost:

Holders of an annual subscription (365 DAYS) are automatically insured for the duration of their subscription.

Holders of a monthly subscription are insured for the duration of their subscription, provided their payments are up to date. This does not apply to TRY-OUT packages.

Holders of a family subscription are insured for the duration of their subscription, provided their payments are up to date.

9.2.3. Optional insurance

Members with a ten-entry card or who purchase individual admissions can take out a personal accident insurance for a period of 12 months at a cost of EUR 15. This insurance can be purchased at the Hall9 reception desk.

9.2.4. Transitional arrangement for existing BFIC insurance

Customers who previously took out BFIC insurance (Belgian Federation of Indoor Climbing) remain insured for the duration stated in their contract. Please note: this insurance is no longer valid at all climbing gyms that are members of BFIC, but only at Hall9 and Petite Ile.

9.2.5. Reporting a claim

Have you had an accident at Hall9 or Petite Ile and wish to make a claim on your personal accident insurance? Send an email to hello@hall9.be. We will verify whether you have a valid insurance policy. If so, we will provide you with the necessary forms. You fill these in yourself and submit them directly to the insurer.

10. HOUSE RULES AND PRIVACY POLICY

See our House Rules and Privacy Policy. These form an integral part of our terms and conditions of sale.

11. COPYRIGHT

Copying and using the Hall9 logo and other Hall9-related publications is strictly prohibited without our prior permission.

12. CONTACT

You can contact us by speaking to staff or by writing to us at hello@hall9.be. If we contact you, we will do so by phone or by writing to you at the email address you provided in your message.

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